* IMPORTANT ! *
All customers must create a new account.
Do not 'LOG IN" - this will bring up an error message that your account does not exist.
It is a true message. All of our former accounts have been lost.
You will need to start a new account - by filling in all the fields during the check-out process,
as though you were shopping at DAISIE Company for the very first time.
You can do this by taking freebies through check-out.
* Be sure to use the code: FREEBIES
*When the only products in your shopping cart are FREEBIES, and no products with a sales price, you must
use the coupon code: FREEBIES If you don't, your order will decline.
Frequently Asked Questions
#1 Question - "Why does the website not recognize my user name and password? ( I have been a DAISIE Company Customer for - a while, years, since the beginning of your company... etc. )
Answer: Our website was lost in July during a power surge at the data center in California. We have moved our website to a new hosting company and servers at Modular Merchant. ----- We are not able to transfer your passwords from the store database. We have your email addresses and records of your account purchases. However, we cannot restore your accounts without both your usernames and passwords.
Please read the following information on how to register on the new site. If you need help, please email:
Thank you for being such wonderful customers through the years!!!
Registering on the site:
Registration occurs automatically when you place your first order. You will need to complete all of your account information the first time.
To do this without making a purchase, simply take some Freebies through check-out. Be sure to use the coupon code: FREEBIES.
After you have been through check-out for the first time, you can come back at anytime, go to MY ACCOUNT and log-in. Your account history for this new website is stored there.
Old Account Information and Purchase History:
Your purchases are recorded in data spreadsheets stored on our company computers. Because of the incompatibility between data bases with our old site and our new provider, we cannot restore the information to your account history.
About downloads ordered from the old site:
Order fulfillment and our transition to the new site.
Items purchased on the former site from: June 1st, 2012 through July 31st, 2012 .
If you placed an order during this time frame and were unable to download it, please email us at firstname.lastname@example.org
Any purchases made during that time frame can be restored to your account history.
If you have not been able to download a prior order, please email email@example.com, you will need to send a copy of the email you received showing your receipt for that purchase.
We are happy to fulfill your orders!
Our new site has several features and controls in the download area which are very different from our former site.
The reason for these features is to protect our company, and our artists from internet piracy, file sharing, as well as account and password sharing. Piracy and sharing passwords to accounts has cost the company thousands of dollars in bandwidth charges.
In order to stay in business, we have implemented higher security.
To download your entire order, you will be required to start and finish one download at a time.
There is a required wait time between downloads.
There is a limit in the number of download attempts per product. The limit is five.
There is a limit to the number of days the downloads are active. Your account displays these limits. Typically the amount of time you have to download your order is just under 30 days.
Here's some tips on resolving the empty or "corrupt file" errors and successfully downloading the kit:
Please delete the 'empty folder' download file from your computer.
Log in to your account.
Begin the download process, being sure to only download one kit at a time.
If you have trouble unzipping or there are other errors, please email us.
We can reset the downloads and allow extended attempts to download the order.
* CD Service is also available for your orders if you have a slow speed connection, or would like to have your order shipped on CD's to you. This provides a back-up of your purchases as well.
You must use the code each time you take freebies through check-out. The code is: FREEBIES
Mulitple coupon codes can be used during your check-out process.
Apply the first one, let the page reload, and then apply the second one, and so on, the total amount due will be adjusted on the screen.
Freebies always require the code: FREEBIES
We have an extensive Angel Policy which allows some types of products to be made and sold at craft fairs. Please read the entire policy.
Recommended Software for use with PNG & JPG files:
We recommend Photoshop Elements and Scrapbook Max Software.
Photoshop Elements is an industry standard software program sold at most office supply stores as well as online stores. This software has powerful features, making it possible for you to design and create fantastic layouts, scrapbook pages, crafts, invitations and more!
You can learn how to use Photoshop Elements online - Professional and easy to understand tutorials that will teach you the basics, and get you started with digital crafting and scrapbook pages!
Here's a link to our favorite Photoshop Elements tutorial site.
Scrapbook Max is sold online here.
This link takes you to their free trial download. We recommend this program for beginners who want to make crafts, tags, cards, and scrapbook pages without spending $100 for software.
Scrapbook Max is an award winning software program.
DAISIE Company is not affiliated with Scrapbook Max or Photoshop Elements. We recommend these programs because they have a long track record of industry standard performance and both Photoshop and Scrapbook Max stand behind their products.